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Support Plans

Need Help

Best for Standard, Non E-Commerce Sites
$ 60
00
Monthly
  • Basic Support1
  • Software Updates
  • Uptime & Security Monitoring2
  • Performance Optimization
  • Detailed Monthly Reports
  • Daily Site Backups
  • 30 Min Support Time
  • Access to Video Training Coming Soon
  • Email Support4
  • Consulting Phone Calls
  • E-Commerce Updates
  • Keyword & SEO Monitoring
  • Including Monthly Hosting
  • Stock Photos/Videos

Maintain It

E-Commerce & High Traffic Sites
$ 130
00
Monthly
  • Priority Support1
  • Software Updates
  • Uptime & Security Monitoring2
  • Performance Optimization
  • Detailed Monthly Reports
  • Daily Site Backups
  • 60 Min Support Time
  • Access to Video Training Coming Soon
  • Email Support4
  • Consulting Phone Calls
  • E-Commerce Updates
  • Keyword & SEO Monitoring
  • Including Monthly Hosting
  • Stock Photos/Videos

Maintain It All

Actively Growing Websites
Call Us Monthly
  • Priority Support1
  • Software Updates
  • Uptime & Security Monitoring2
  • Performance Optimization
  • Detailed Monthly Reports
  • Real Time Site Backups
  • Customized Support Time
  • Access to Video Training Coming Soon
  • Email Support4
  • Consulting Phone Calls
  • E-Commerce Updates
  • Keyword & SEO Monitoring
  • Including Monthly Hosting
  • Stock Photos/Videos (Up to 10)
  • Broken Link Checker Included ($10 value)
  • Text Message Support ($50 value)

1Turn around times of 24-48 hours for support time (website changes/additions/updates).
2Website is checked at 5-minute intervals to prevent false alarms and the most accurate status.
3Turn around time of 4-12 hours for support time (return emails/consults/etc).
4Calls are best when scheduled. Random calls throughout the day may lead to unanswered questions and a delay in providing the correct support. Please Email us to schedule a phone call that works best for both parties. We understand that if there is a real website emergency, an unexpected phone call may occur.
5Turn around time is usually 1-3 hours.

*No Contracts. Cancel anytime. Discounts available for yearly plans and non-profits.

Add-On Options

$30.00

Every small business owner should have a professional email.  It lends to credibility and professionalism.  Using Google’s GSuite, we’ll set up your professional email account tied to your business name.  After a short free trial period, Google will bill you directly $6/user per month.  Here’s what’s included with our service:

  • We ensure that everything is in working order sending and receiving emails
  • We properly format your business logo to fit within the space allowed by Google
  • We add your digital signature to your settings so that it shows up at the bottom of the emails you send. It can even include a link to your website.
  • GSuite’s initial setup defaults to a $12/month option.  We are familiar with how to transfer your account to the $6/month plan before that first bill hits
  • We will setup email accounts for up to 5 employees/users
  • We provide you with your username / password (that can be changed) to access your new email
  • We provide you with the information you’ll need to access your new Admin area (where you can add users, change your billing etc.)

**Transferring emails from old accounts to new G-Suite accounts is not included. There is a $17.00 transfer fee per email address.

$10.00/Month

With Broken Link Checker, your website is monitored weekly for broken links. When broken links are found, they will be fixed for you.  We also add 301 redirects as needed. Our services remove the stress that comes along with DIY website maintenance.

 

  • Weekly Broken Link Checker
  • Update of broken links
  • 301 redirects as necessary
  • Work directly with customer as needed

$25.00

Every small business should have a website, and every website needs a domain name. We work with our preferred domain registrar to purchase your domain name of choice. We also ensure your privacy by hiding your name/address from the registrar database at no additional cost to you. Our service saves you time and money. Before making the domain name purchase, we communicate with you to confirm whether your first choice is available and what your options may be.

 

Cost covers (1) one year of domain registration. Annual renewals are required at same or slightly higher/lower price based on third-party pricing which is outside of WWDM control. Domain name is purchased through Wattz Web Design and Marketing account. This ensures that your personal information is never made available to the public without having to purchase “domain privacy” at an additional cost. We manage the upkeep of your domain for as long as you’d like us to. This includes notifying you of yearly renewals and billing you directly to ensure that your domain remains active and available to you. If you ever want full control, just ask and we’ll immediately start the process of transferring the domain directly into your personal account. Initial cost covers standard domain name and not those considered “premium” domains which are billable at inflated prices due to popularity or demand. Purchase of this service assumes a “.com” domain if not noted otherwise (e.g., .biz, .org, .edu etc.)

$50.00/Month

Text support is a great way to chat with us if you have a quick question about your website, how to do something on your site or just a check in. You’ll have access to my direct number to ask any questions you have. Text support turn around time for answers is usually within 15 minutes during business support hours.

Does Your Business Website Need a Fix to Get Back on Track?

Request a WordPress Fix. All the features of the “Need Help” care plan above for a one-time fee of $75 and up to one hour of fixes and updates, along with recommendations for continued health based on our observations. This is perfect for the existing WordPress website that may be displaying unusual behavior or having other peculiar issues. Contact us before getting started if you have questions. Don’t lose customers because your website isn’t at its best.

Does One of the Plans Above Not Work for Your Business?

No worries! We have a smaller maintenance plan for those businesses that still want some help but don’t need it every month. 

$40.00/

Month
  • Basic Support
  • Software Updates
  • Uptime Monitoring
  • Weekly Backups
  • 120 Minutes of Support Time PER YEAR
  • Detailed Monthly Reports
  • Email Support
  • Access to Video Training